• Music
    • CDs
    • Vinyl
  • Movies
    • DVD
    • Blu-Ray
    • 3D Blu-Ray
  • Video Games
    • XBox 360
    • Playstation 3
    • Wii
    • Nintendo 3DS
    • Sony PSV
    • Nintendo DS
    • Wii U
  • Books
    • Children's
    • Fiction
    • Graphic Novels
    • Nonfiction
    • Young Adult
  • Gifts
  • Gaming
    • Gaming Cards
    • Board Games & Books
  • Gift Cards
  • Specials
    • Spose*Mart
    • Collectable Vinyl
    • New This Week
    • Upcoming Vinyl
    • $4.97 DVDs
    • Record Store Day 2014
    • Led Zep remasters
    • MTG: Journey Into Nyx
    • Old Record Store Day
  • About
    • Contact us
    • My Account
    • Privacy Policy
    • Locations/Hours
    • FAQs
    • Newsletter Signup
    • Consignment
    • Bull Moose Points
    • This Week @ Bull Moose
    • Contests
    • Employment
    • Gift Cards
    • News and Events
  • Menu
    • Music
      • CDs
      • Vinyl
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
    • Video Games
      • XBox 360
      • Playstation 3
      • Wii
      • Nintendo 3DS
      • Sony PSV
      • Nintendo DS
      • Wii U
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Gifts
    • Gaming
      • Gaming Cards
      • Board Games & Books
    • Gift Cards
    • Specials
      • Spose*Mart
      • Collectable Vinyl
      • New This Week
      • Upcoming Vinyl
      • $4.97 DVDs
      • Record Store Day 2014
      • Led Zep remasters
      • MTG: Journey Into Nyx
      • Old Record Store Day
  • About
    • Contact us
    • My Account
    • Privacy Policy
    • Locations/Hours
    • FAQs
    • Newsletter Signup
    • Consignment
    • Bull Moose Points
    • This Week @ Bull Moose
    • Contests
    • Employment
    • Gift Cards
    • News and Events
  • Menu
    • Music
      • CDs
      • Vinyl
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
    • Video Games
      • XBox 360
      • Playstation 3
      • Wii
      • Nintendo 3DS
      • Sony PSV
      • Nintendo DS
      • Wii U
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Gifts
    • Gaming
      • Gaming Cards
      • Board Games & Books
    • Gift Cards
    • Specials
      • Spose*Mart
      • Collectable Vinyl
      • New This Week
      • Upcoming Vinyl
      • $4.97 DVDs
      • Record Store Day 2014
      • Led Zep remasters
      • MTG: Journey Into Nyx
      • Old Record Store Day
    • About
      • Contact us
      • My Account
      • Privacy Policy
      • Locations/Hours
      • FAQs
      • Newsletter Signup
      • Consignment
      • Bull Moose Points
      • This Week @ Bull Moose
      • Contests
      • Employment
      • Gift Cards
      • News and Events
Specials
Spose*Mart
Collectable Vinyl
New This Week
Upcoming Vinyl
$4.97 DVDs
Record Store Day 2014
Led Zep remasters
MTG: Journey Into Nyx
Old Record Store Day

Frequently Asked and Answered Questions

Website questions

1. How do you ship items and how much does it cost?

Shipping is $2.99 for the first item and $1.00 for each additional item.

Economy shipping is free on orders over $25.00.

We ship First Class to New England addresses so local orders often will arrive in a day or two. We ship via UPS Mail Innovations outside New England. They will deliver your order to your post office and the USPS will bring it to your house probably within 5-7 business days.

Your order might come in several shipments if that will get them to you more quickly. There is no extra charge for this service.

2. Do you ship to North Korea, Freedonia, Panem, Narnia, or Canada?

We only ship within the U.S. at this time. We especially apologize to our Canadian neighbors. You would be surprised by how much fraud there is.

3. There was a problem with my order.

That stinks! Please e-mail us at bullmooseonline@gmail.com or use our customer service form. If you prefer to speak with a live human, leave a message at (207) 874-2123 ext. 211 and we will call you back.

4. Is in-store pickup available?

Yes. If our site says something you want is in stock, call us and we will hold it until you come in. You don’t need to pay until you pick it up.

If you want to pick it up in another another Bull Moose location, call that location and ask them to get it for you. You can also e-mail bullmooseonline@gmail.com or use our customer service form to tell us what you want and where you would like it to be sent. Transfers between stores normally take 1-3 days.

5. What is your return policy?

www.bullmoose.com will accept any unopened or defective return within 45 days of purchase. Please contact us to set up the return.

If the item we sent you was defective or not what you ordered, we will replace the item and reimburse you for shipping it back to us.

If you changed your mind and don’t want what you ordered and you haven’t opened it yet, we will refund your purchase price, but not the shipping fee.

If you don’t like what you bought and it is not longer sealed, you can sell it back for cash or store credit at any Bull Moose location.

6. Can I use my Frequent Buyer Points on bullmoose.com?

Yes, as long as the e-mail address on your Frequent Buyer Card matches the e-mail address you used to set up your bullmoose.com account.

7. I have a gift certificate from one of your stores. Can I use it online?

Not at this time. Sorry!

8. In what condition will the pre-owned items I purchase arrive to me?
All pre-owned items are guaranteed to play/work/be readable and are 100% returnable if this is not the case (within return policy guidelines - see below). We sell items we consider to be in very good condition or better. Condition of packaging may vary.

You are purchasing the disc only. Any download codes that may have come with a new copy are not guaranteed. You might receive a working download code. If so, consider it an early birthday present from Bull Moose. Unfortunately, we have way to verfity that codes have not expired or been used by the previous owner.

9. I am a reseller.
We are not a wholesaler and we don't handle shipments for third parties. Too often this leads to price gouging and/or customer service problems. If you are a legit business, a company that specializes in Consumer Direct Fulfillment would love to work with you.  

Real World store questions

1. I want to talk to you about something.

We want to hear from you. Find out how to reach us on our Contact Us page.

2. I would like to trade-in or sell some of my old media.  How does that work?
We'll buy back all of your pre-owned CDs, Blu-ray discs, DVDs, video games, and certain video game systems. Our Bangor, Brunswick, Mill Creek, Scarborough, and Waterville locations will buy your old books too. You don’t need to set up an appointment.  Go into any Bull Moose during business hours and we'll take care of you. Prices are determined by a range of factors including condition, popularity, how many we have in stock, etc. so we can’t give you a quote before we see your stuff. We will make you a good cash offer and we will give you even more if you want store credit.

3. Will you donate a gift certificate to my charity?

We make those decisions locally. Please check with the manager of your favorite Bull Moose.

4. Will you sell my CD/book/DVD/free range duck eggs?

If you have a distributor, they probably already know how to contact us, so tell them to get on it!

We have worked directly with thousands of New England musicians, authors, and filmmakers. Find out how we can add your stuff to our stores.

If you sell other items similar to the ones we already sell in our stores, please e-mail details to Kristina@bullmoose.com.

5. How can I sell you advertising?

If you sell traditional media (radio, TV, newspapers/magazine), please contact our ad agency, RC&A, at (207) 767-6133.

Otherwise, please e-mail your ideas to advertising@bullmoose.com. This includes online advertising, arts sponsorships, school yearbooks, police and firefighter programs, etc. It is helpful if you attach or link to your price list and media kit.

Digital Download FAQ

1. What if I have trouble downloading or playing my MP3?
Please email our download help team, and include your order number and a description of the problem.


2. What file types do you sell?
We sell MP3 files. 90% of them are at 320 kbps, which is the best sounding MP3 available. You should get a CD if you are worried about sound quality. Downloads include all metadata (artist, album title, song name, etc.) and the cover art.


3. What about safety?

Our secure download shopping cart is TRUSTe certified. Our MP3 files are guaranteed virus free, spyware free, and adware free.


4. Will my purchase work on my iPod, iPhone, iTouch, etc?

Your purchase will work on any device that plays MP3s. Our nifty download manager will even put your files where iTunes can find them.


5. Will my MP3 files work on my 8-track tape player?
 You need a special adapter.


6. Can I burn my MP3 files to CD?
Yes, as long as you have the right software and a CD burner. iTunes, Windows Media Player, and other programs make it really easy.

7. Can I download extra copies of my MP3 file?
No, we are only allowed to let you download once. More information on this is in our download Terms of Sale. We suggest that you back up your files so you don’t have to worry about losing them.


8. I want to download but I live in another country.
As long as that “another country” is the US, Canada, or the UK, you should be fine. Our licensing restrictions don’t allow us to sell downloads anywhere else. Sorry! (By the way, the license police look at your credit card billing address so if you live in Canada and happen to be in Kiribati and find an internet connection, you should be good to go.)

9. Why are the songs available for download different from what is on the CD?
Why are some artists’ music not available for download? We don’t know. Usually it’s got something to do with lawyers, but sometimes that’s what artists want.


10. How can I get my music available for download on bullmoose.com?

It’s easy. First, make sure we are carrying your CD or vinyl. Then sign up with Tunecore and they will do the rest. Please note that digital-only releases will not appear on our site at this time. CDs represent 80% of full album sales, so have faith in your art and put out a CD!


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