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New Page 1

Marvel’s Avengers Beta Q&A

General Questions

Q: Which edition of Marvel’s Avengers do I need to buy to gain access to the Beta?
A: Pre-order any edition of Marvel’s Avengers and follow the provided instructions to gain access to the Beta*. More details will be sent to you prior to the Beta launch.
*Subject to availability. Beta access release date(s), duration(s), platform availability, and region availability to be announced. Internet access required. Platform-specific paid online subscription may be required. Free Square Enix Members Account required.

Q: Can I pre-order Marvel’s Avengers at any retailer and get Beta access?
A: The Beta* will be available at participating retailers. Check with your local retailers to verify participation prior to purchase.
*Subject to availability. Beta access release date(s), duration(s), platform availability, and region availability to be announced. Internet access required. Platform-specific paid online subscription may be required. Free Square Enix Members account required.

Q: Why can’t I pre-order a digital version of Marvel’s Avengers to ensure a spot in the Beta?
A: Digital pre-orders for Marvel’s Avengers will go live later this year.

Q: When will the Marvel’s Avengers Beta take place?
A: We will provide more information on the timing of the Marvel’s Avengers Beta at a later date.

Q: How long will the Marvel’s Avengers Beta last?
A: We will provide more information on the duration of the Marvel’s Avengers Beta when we get closer.

Q: What content will be playable during the Marvel’s Avengers Beta?
A: We will provide more information later on the content included in the Marvel’s Avengers Beta.

Q: Is the Marvel’s Avengers Beta available on all platforms?
A: We will provide more information on the platform availability for the Marvel’s Avengers Beta at a later date.

Q: Do I need to register for a Square Enix Members Account in order to register for the Marvel’s Avengers Beta?
A: Yes, a free Square Enix Members Account is required to grant you access to the Marvel’s Avengers Beta. You can register for a free Square Enix Members Account here.

Q: What languages will Marvel’s Avengers be localized in?
A: Please find the full language options for Marvel’s Avengers below:
o Arabic: Voice Over & Subtitles
o Brazilian Portuguese: Voice Over & Subtitles
o Chinese: Voice Over (Mandarin) & Subtitles (Traditional & Simplified)
o Czech: Subtitles
o English: Voice Over & Subtitles
o French (European): Voice Over & Subtitles
o German: Voice Over & Subtitles
o Italian: Voice Over & Subtitles
o Japanese: Voice Over & Subtitles
o Korean: Subtitles
o Polish: Voice Over & Subtitles
o Russian: Voice Over & Subtitles
o Spanish (Iberian): Voice Over & Subtitles
o Spanish (LATAM): Voice Over & Subtitles



Redemption Questions
Q: I pre-ordered Marvel’s Avengers. Where can I find my pre-order code?
A: The pre-order code for Marvel’s Avengers Beta access is either printed on your pre-order receipt or will be sent to you via email. Please check with your retailer if you have not received a code after pre-ordering.


Q: Where do I enter the Marvel’s Avengers pre-order code?
A: Visit http://redeemcode.square-enix-games.com/ to redeem your pre-order code. You will need to log in or register for a free Square Enix Members Account in order to register your pre-order code.
Q: What do I do with my Marvel’s Avengers pre-order code once I am at the site?
A: After logging in to your Square Enix Members Account, enter the code in the provided box, select your platform, and press “Submit”.
Q: What happens after I submit my Marvel’s Avengers pre-order code?
A: The Marvel’s Avengers pre-order code will flag Beta access on your Square Enix Members Account. When the code is available, you will receive an email including this code and the chosen platform. You will also be able to check your code at any time by logging back in to the Marvel’s Avengers Beta redemption website.

Troubleshooting
Q: My receipt did not have a Marvel’s Avengers pre-order code on it or I didn’t receive an email with the code. What do I do?
A: Please verify that your retailer is participating in the Marvel’s Avengers Beta* access program.
*Subject to availability. Beta access release date(s), duration(s), platform availability, and region availability to be announced. Internet access required. Platform-specific paid online subscription may be required. Free Square Enix Members account required.

Q: I tried to enter my pre-order code on the Marvel’s Avengers Beta redemption website, and it said “INVALID CODE”. What do I do?
A: Please ensure that you have entered each character of the code correctly.
If you are still having trouble, please contact customer support.

Q: I entered my pre-order code on the Marvel’s Avengers Beta redemption website and nothing happened. What do I do?
A: Please ensure that you have entered the code correctly. The code should be in the following format:
AAAAAA-111-AAAAAA-111 (18 characters; 6 letters - 3 numbers - 6 letters - 3 numbers)
If you are still having trouble, please contact customer support.

Q: I tried to enter my pre-order code on the Marvel’s Avengers Beta redemption website, and it said “CODE ALREADY USED”. What do I do?
A: Please ensure you have entered the code correctly and that you have not redeemed it using a different account.
If you are still having problems, please contact customer support.
 


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